Grayhurst Consulting
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Why does IT Service Management matter?

ITSM is not an all-or-nothing proposition. In any IT provider organisation, some ITSM activity must be in place; conversely, no organisation can claim to have “complete” ITSM. There are always benefits to be gained from continual improvement of IT Service Management.

The benefits that can be obtained from improving ITSM include many that lead to greater end-user productivity:

Other major benefits include:


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