External Links
Deconstructing ITSM
My professional blog, Deconstructing ITSM, discusses IT Service Management, its components, and its driving forces.
itSMF
The IT Service Management Forum is a not-for-profit organisation for vendors and users in the ITSM field.
ITIL
The IT Infrastructure Library is the only global, vendor-neutral source of best practice guidance in ITSM.